TheLondonBroiler
Posts: 238
Joined: Tue Oct 31, 2017 6:25 am

Re: Electrify America Charging Station Problems

Wed Jul 01, 2020 8:05 am

The one in Charlotte worked as well! Looks like the problem has been resolved.
2015 Spark EV w/ DCFC 46,XXX miles
Purchased 1/20/18 w/ 16,5XX miles
0-40k mile efficiency avg - 5.3 mi/kwh

2019 Bolt EV w/ DCFC 61,XXX miles
Purchased 3/16/19 w/ 87 miles
Lifetime efficiency avg - 4.6 mi/kwh

Randy960
Posts: 19
Joined: Sat Jan 18, 2020 9:43 am

Re: Electrify America Charging Station Problems

Thu Jul 02, 2020 7:04 am

I am currently charging at a 350kw Efacec unit! It worked first try! I carefully held the plug in place while it was initializing, but next time I'll try without holding it.

Randy960
Posts: 19
Joined: Sat Jan 18, 2020 9:43 am

Re: Electrify America Charging Station Problems

Wed Jul 08, 2020 8:44 am

I went to the next-closest EA station (Fredonia, NY) and was able to charge without doing anything special. Plugged it in and started the charge from the phone without holding the plug in any way.

Ramerica
Posts: 5
Joined: Sun Oct 13, 2019 5:04 pm

Re: Electrify America Charging Station Problems

Sat Jul 18, 2020 12:27 pm

Just got a random voicemail from someone at EA, saying the issue has been solved with abb chargers. Currently charging at an abb EA charger with no issues! I'm so happy!

SparkE
Posts: 397
Joined: Tue Sep 06, 2016 1:18 am
Location: SF Bay Area (San Jose, CA)

Re: Electrify America Charging Station Problems

Sun Jul 19, 2020 8:13 am

Recap of the entire "charging problems" topic (so people don't have to read all 17 pages) :


Last Year :

Sparks could not charge at some EA chargers. Thru trial and error, it was determined that it depended on WHO manufactured the unit :

- ABB chargers never, ever worked
- BTC Power chargers always worked
- report that Signet chargers worked
- EFACEC chargers sometimes worked, but often didn't

The EA chargers from ABB are 150 kW units (and 350 kW units). The older 50 kW ABB units work fine - but EA doesn't use them. EA claims that a fix has been found and that it is currently being rolled out across the country. BUT, the unit you want to use may not have the fix yet, and apparently only for the 150 kW units, so a workaround follows :

There have been reports that this is probably a cable-to-DCFC-port connection issue, due to weight of the cable stopping the safety pin from properly engaging. Many reports of being able to initialize and charge if the cable is supported until the charger starts supplying power. Pull up to the charger as close as possible (safely) because you want as little "twist" when you insert the plug as possible. Reports were that the 150 kW unit this sometimes (?usually?) works, but not with the 350 kW unit. How and where you park your Spark EV when making the connection affects how much you have to twist the plug to get it inserted into the car's socket (depending on the length of the cable.) You want as little "twist" as possible.

How to:
1. Pull up close to the charger so the left cable is aligned with the left side of your Spark EV.
2. Turn on your phone and activate the Electrify America APP. Locate the charging location and charger you are going to use. Go to the screen that starts the charging cycle by sliding you finger across the screen.
3. Plug the charger handle into the car's DCFC socket. If you have to use anything but a light twisting force to get the handle and socket to align, it probably will not work.
3. Plug the handle into the DCFC socket and make sure it is completely seated in the socket.
4. Gently push in on and lift the handle to counter any pulling by the heavy cable.
5. While doing step 4, activate charging on your phone by sliding your finger across the screen as shown on the screen. I put a piece of anti-slip material on my hood and put the phone on it so I can use one hand to activate charging while supporting the handle.
6. The charger screen should show INITIALIZING. Continue to hold the handle in place until you hear the car's horn beep. Then you can release the handle and the car should be charging and will continue until the battery is full or you interrupt charging.

Video about this problem and the workaround :
https://www.youtube.com/watch?v=9lAFLpxcgk4


When a charge fails, please log onto the EA website and comment on what happened and that you drive a Spark EV. The more failure reports around the country are reported, the greater the chance of getting the problem fixed. Please keep it civil and don't rant, we want EA to fix the problem.

How to identify :
Electrify America ABB chargers are square across the top and are also painted green in the open interior space at the top of the charger. BTC Power chargers have a rounded top and are not painted green in the open interior space at the top of the charger. If you have access to the charger(s), check the manufacturer's label on the side of the cabinet. (And please take a picture of the label and upload it to PlugShare when you get a chance, to identify which sites have which types of chargers.)

Also there have been HUGE problems with the credit card readers at many sites. The EA phone APP works great for starting charges, and for finding EA sites (in real time) that have open chargers available.

How exactly does the APP work? Pull up to an open charger, plug in and note the charger ID number located at the top front section on the charger. Then I open the APP, find my charging location on the map and select that location. Then I select the charger using the number at the top of the charger. This will bring up a screen that says ACTIVATE (you may have to scroll down to get to it). On the screen I slide my finger left to right to activate the charging session. You will see the activation start on the charger's screen. When I have finished charging, I use the App again to end the session. During charging, the screen on my phone mimics the screen on the charger. (Note: ChargePoint and EVgo also have apps that allow you to locate avail chargers and start the charging.)


Lastly, VERY informative post on identifying manufacturers of DCFC units, with pics :

https://www.mychevysparkev.com/forum/vi ... 140#p27507

SparkE
Posts: 397
Joined: Tue Sep 06, 2016 1:18 am
Location: SF Bay Area (San Jose, CA)

Re: Electrify America Charging Station Problems

Sun Jul 19, 2020 8:15 am

Oh, and if you want to reply to the above post PLEASE edit it down to only the relevant thing you want to discuss or comment on. It's a looooong post and we don't need 3 or 5 copies of it on the thread. Thanks.

Randy960
Posts: 19
Joined: Sat Jan 18, 2020 9:43 am

Re: Electrify America Charging Station Problems

Sun Jul 19, 2020 4:16 pm

SparkE wrote:
Sun Jul 19, 2020 8:15 am
Oh, and if you want to reply to the above post PLEASE edit it down to only the relevant thing you want to discuss or comment on. It's a looooong post and we don't need 3 or 5 copies of it on the thread. Thanks.
Efacec chargers seem to be working now, no special handle techniques needed.

ElDobro
Posts: 79
Joined: Sat Aug 31, 2019 1:05 pm
Location: NJ

Re: Electrify America Charging Station Problems

Thu Aug 06, 2020 3:46 am

I finally had a chance to stop by a Walmart that had 10 EA charging stations. They're made by Efacec. I was driving the Volt at the time, so the next time I go by, I'll use the Spark and see if there are any issues with charging it.

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