MrDRMorgan
Posts: 1018
Joined: Wed Oct 30, 2013 7:27 am
Location: Manteca in Central California

Re: Electrify America Charging Station Problems

Wed Jul 03, 2019 12:19 pm

JAMMan wrote:
Wed Jul 03, 2019 6:17 am
Appreciate your work! Will be anxiously waiting
I went down in flames this morning. Using the EA APP that worked great for me yesterday, I tried to charge at the EA chargers located at Walmart in Patterson, CA. This location has two 150 kw chargers and two 350 kw chargers. When I used the APP to start charging, the latch in the car's socket closed (you can hear it) and the initialization cycle began. However, no sooner had the initialization cycle begun when the latch opened and the display on the charger went to the UNPLUG screen. All four chargers did the same thing. EA customer service has been notified.

July 5: Tried one EA 150 kw charger at San Francisco Premium Outlets in Livermore, CA. I could not charge - same failure mode as above. I spoke with EA customer service and notified them of the problem.

JAMMan
Posts: 24
Joined: Mon Jul 01, 2019 9:34 am

Re: Electrify America Charging Station Problems

Mon Jul 08, 2019 7:20 am

Ughh, what an annoyance!

Thanks for your work here, I wonder what next steps are?

MrDRMorgan
Posts: 1018
Joined: Wed Oct 30, 2013 7:27 am
Location: Manteca in Central California

Re: Electrify America Charging Station Problems

Mon Jul 08, 2019 12:13 pm

JAMMan wrote:
Mon Jul 08, 2019 7:20 am
Ughh, what an annoyance!

Thanks for your work here, I wonder what next steps are?
I think it is going to require Spark EV drivers with DCFC to try EA chargers and report any unsatisfactory charging experiences directly to EA. Spark EVs with DCFC are few in number compared with other EVs like Nissan Leaf and Chevy Bolt so it may be hard to get EA's attention. Looking at EA's location map on PlugShare, there are many EA locations within 100 miles of me that are still under construction. How many of them that will eventually work for a Spark EV is anyone's guess. But, I have already signed up for EA's Charge + plan so I am ready if they can ever figure out the problem. The EA phone APP works great too if the charger works.

Tomorrow, I plan to drive 60 miles to Sacramento to try three more EA chargers located at the Cannery in Sacramento. I will report the results when I return. I have also offered to meet the EA technicians at one of the non-working locations to show and explain what I am experiencing.

SparkE
Posts: 342
Joined: Tue Sep 06, 2016 1:18 am
Location: SF Bay Area (San Jose, CA)

Re: Electrify America Charging Station Problems

Tue Jul 09, 2019 3:33 am

MrDRMorgan wrote:
Mon Jul 08, 2019 12:13 pm
JAMMan wrote:
Mon Jul 08, 2019 7:20 am
Ughh, what an annoyance!

Thanks for your work here, I wonder what next steps are?
I think it is going to require Spark EV drivers with DCFC to try EA chargers and report any unsatisfactory charging experiences directly to EA. Spark EVs with DCFC are few in number compared with other EVs like Nissan Leaf and Chevy Bolt so it may be hard to get EA's attention. Looking at EA's location map on PlugShare, there are many EA locations within 100 miles of me that are still under construction. How many of them that will eventually work for a Spark EV is anyone's guess. But, I have already signed up for EA's Charge + plan so I am ready if they can ever figure out the problem. The EA phone APP works great too if the charger works.

Tomorrow, I plan to drive 60 miles to Sacramento to try three more EA chargers located at the Cannery in Sacramento. I will report the results when I return. I have also offered to meet the EA technicians at one of the non-working locations to show and explain what I am experiencing.
Wasn't there a site where some worked, and some didn't? And the failure mode was the same at that site as the site(s) where no charge at all was possible? If so, it might be more instructive to meet EA at the "half work, half don't" to show what is right and what is wrong.

Also, it would be useful if you could collect the info about the actual charge stations that work and don't work : manufacturer of unit, type of charge cable, charge rate. ( EA uses different vendors for the chargers, and even different vendors for the charge cables!) A picture of the "specification label" (manufacturer, max charge rate, max amps out at what max voltage), a pic of the unit itself, and (if possible) a picture that shows the manufacturer of the cable - for each unit, success or fail - might go a long way towards identifying the culprit(s) of non-success.

MrDRMorgan
Posts: 1018
Joined: Wed Oct 30, 2013 7:27 am
Location: Manteca in Central California

Re: Electrify America Charging Station Problems

Tue Jul 09, 2019 12:38 pm

SparkE wrote:
Tue Jul 09, 2019 3:33 am
MrDRMorgan wrote:
Mon Jul 08, 2019 12:13 pm
JAMMan wrote:
Mon Jul 08, 2019 7:20 am
Ughh, what an annoyance!

Thanks for your work here, I wonder what next steps are?
I think it is going to require Spark EV drivers with DCFC to try EA chargers and report any unsatisfactory charging experiences directly to EA. Spark EVs with DCFC are few in number compared with other EVs like Nissan Leaf and Chevy Bolt so it may be hard to get EA's attention. Looking at EA's location map on PlugShare, there are many EA locations within 100 miles of me that are still under construction. How many of them that will eventually work for a Spark EV is anyone's guess. But, I have already signed up for EA's Charge + plan so I am ready if they can ever figure out the problem. The EA phone APP works great too if the charger works.

Tomorrow, I plan to drive 60 miles to Sacramento to try three more EA chargers located at the Cannery in Sacramento. I will report the results when I return. I have also offered to meet the EA technicians at one of the non-working locations to show and explain what I am experiencing.
Wasn't there a site where some worked, and some didn't? And the failure mode was the same at that site as the site(s) where no charge at all was possible? If so, it might be more instructive to meet EA at the "half work, half don't" to show what is right and what is wrong.

Also, it would be useful if you could collect the info about the actual charge stations that work and don't work : manufacturer of unit, type of charge cable, charge rate. ( EA uses different vendors for the chargers, and even different vendors for the charge cables!) A picture of the "specification label" (manufacturer, max charge rate, max amps out at what max voltage), a pic of the unit itself, and (if possible) a picture that shows the manufacturer of the cable - for each unit, success or fail - might go a long way towards identifying the culprit(s) of non-success.
I made a 120 mile round trip today and successfully charged at (1) the EA station located by Walmart in Elk Grove, CA, (2) the EA station located in the Laguna Village in Sacramento and (3) the EA station at the Cannery located in the City of Sacramento. What I learned today is that all three locations have chargers manufactured by BTCP and not ABB. I believe the chargers at which I have been unable to charge (Patterson , CA and Livermore, CA) are all manufactured by ABB. All three locations appeared to be using the new cables but I am not sure about Walmart. For sure, Laguna Village and The Cannery used the new cables because there were much stiffer. The Walmart chargers are all 50 kw. The chargers at Laguna Village and The Cannery are all 150 kw. I have only seen 2 of the 350 kw chargers at the Livermore, CA location.

I did take a photo of the manufacturer's label for each charger I used. The label on the front of two of the chargers showed 150 kw. The manufacturer's label model number the side of the case on one read EVDSP-350-4-120-0-2-C-4-0. The other read EVDSP-350-5-120-0-2-C-4-0. The manufacturer's label model number on the 50 kw charger read EVDSP-50-4-120-0-2-C-4-0. The labels also have electrical specifications if they are of any benefit to you.

The charger company's website is www.btcpower.com. BTCP's product data sheet shows only their 350 kw charger has liquid cooled cables.

Update: Today, I noticed on PlugShare that a Spark EV owner had successfully charged twice at the EA chargers located in Arbor Faire on Shaw Avenue in Fresno. I confirmed with EA that this location has chargers manufactured by BTCP (BTC Power). Spark EVs seem to be able to successfully charge at EA locations where BTCP chargers have been installed.

A10Pilot
Posts: 4
Joined: Thu Jul 11, 2019 3:36 pm

Re: Electrify America Charging Station Problems

Thu Jul 11, 2019 3:46 pm

I have a 2016 Spark EV in the Dallas/FtWorth area in Texas and I am sooooo glad to find this thread.

I actually bought the vehicle a few weeks ago in Austin which is 180 miles away but it has DCFC so i thought no problem. I also scouted out the chargers on the way down to pick it up because I wanted to drive it back as an experiment on it's range. It was low miles (8000) so I was banking on it having enough range.

I made it the 85 miles from one fast charger in Austin to Waco, Texas, with 4 miles left to arrive at the EA chargers there. It was then that my experiment hit a snag LOL. None of the 6 DCFCs there would work and like so many of you I spent almost an hour speaking with the representative there trying to make it work to no avail. So, I trickle charged for a couple hours and made reservations at a Holiday Inn there that has a J1772 charger and just spent the night to make it home the next day.

From further investigation online and from visiting other EA stations here in the DFW area, ALL of them appear to be made by ABB in this area. And now this makes sense with info as mentioned by MrDRMorgan. Your research into this made me finally understand what the problem is (I think).

I also sent in a report of these findings to EA on their website. I sure hope they can fix this easily as the locations of these chargers would allow me to travel with it quite a bit but otherwise I am locked into this area pretty much.

MrDRMorgan
Posts: 1018
Joined: Wed Oct 30, 2013 7:27 am
Location: Manteca in Central California

Re: Electrify America Charging Station Problems

Thu Jul 11, 2019 6:09 pm

A10Pilot wrote:
Thu Jul 11, 2019 3:46 pm
I have a 2016 Spark EV in the Dallas/FtWorth area in Texas and I am sooooo glad to find this thread.

I actually bought the vehicle a few weeks ago in Austin which is 180 miles away but it has DCFC so i thought no problem. I also scouted out the chargers on the way down to pick it up because I wanted to drive it back as an experiment on it's range. It was low miles (8000) so I was banking on it having enough range.

I made it the 85 miles from one fast charger in Austin to Waco, Texas, with 4 miles left to arrive at the EA chargers there. It was then that my experiment hit a snag LOL. None of the 6 DCFCs there would work and like so many of you I spent almost an hour speaking with the representative there trying to make it work to no avail. So, I trickle charged for a couple hours and made reservations at a Holiday Inn there that has a J1772 charger and just spent the night to make it home the next day.

From further investigation online and from visiting other EA stations here in the DFW area, ALL of them appear to be made by ABB in this area. And now this makes sense with info as mentioned by MrDRMorgan. Your research into this made me finally understand what the problem is (I think).

I also sent in a report of these findings to EA on their website. I sure hope they can fix this easily as the locations of these chargers would allow me to travel with it quite a bit but otherwise I am locked into this area pretty much.
THANK YOU for your post. I forwarded it to the EA customer service person with whom I have been communicating. She assures me that ABB is working on the problem so I am hoping for a quick fix. My suggestion for Spark EV drivers who travel long routes and need EA DCFC availability is to call EA customer service before leaving and check the EA charger manufacturer for each EA location along their route. Right now I know BTC Power chargers work great and ABB do not work at all for Spark EVs.

JAMMan
Posts: 24
Joined: Mon Jul 01, 2019 9:34 am

Re: Electrify America Charging Station Problems

Fri Jul 12, 2019 7:16 am

WOW! Great work all!
Hopefully we can see some progress here because using the ABB machines will allow me to travel farther out northeast! Plus as EA gains popularity and market share, we don't want to be excluded from the network access!

MrDRMorgan
Posts: 1018
Joined: Wed Oct 30, 2013 7:27 am
Location: Manteca in Central California

Re: Electrify America Charging Station Problems

Fri Jul 12, 2019 7:48 am

JAMMan wrote:
Fri Jul 12, 2019 7:16 am
WOW! Great work all!
Hopefully we can see some progress here because using the ABB machines will allow me to travel farther out northeast! Plus as EA gains popularity and market share, we don't want to be excluded from the network access!
Exactly! If, using PlugShare, you review the current and proposed EA locations, the travel possibilities for a Spark EV with DCFC are fantastic when the chargers work. Like the BTC Power chargers - the EA phone APP works great too! I am hopeful that EA will be able to quickly rectify the ABB charger problem and quickly complete all of the EA charging locations so we Spark EV drivers can push the travel limits of our EVs.

GOOD NEWS! On Monday, I have an appointment to meet with the EA Technicians at the Livermore, CA location to see if they can determine why the ABB chargers do not work for Spark EVs.

A10Pilot
Posts: 4
Joined: Thu Jul 11, 2019 3:36 pm

Re: Electrify America Charging Station Problems

Fri Jul 12, 2019 1:12 pm

MrDRMorgan wrote:
Fri Jul 12, 2019 7:48 am
JAMMan wrote:
Fri Jul 12, 2019 7:16 am
WOW! Great work all!
Hopefully we can see some progress here because using the ABB machines will allow me to travel farther out northeast! Plus as EA gains popularity and market share, we don't want to be excluded from the network access!
Exactly! If, using PlugShare, you review the current and proposed EA locations, the travel possibilities for a Spark EV with DCFC are fantastic when the chargers work. Like the BTC Power chargers - the EA phone APP works great too! I am hopeful that EA will be able to quickly rectify the ABB charger problem and quickly complete all of the EA charging locations so we Spark EV drivers can push the travel limits of our EVs.

GOOD NEWS! On Monday, I have an appointment to meet with the EA Technicians at the Livermore, CA location to see if they can determine why the ABB chargers do not work for Spark EVs.
Hey that's great to hear! I hope it gets resolved. EA is doing a great job imo of filling in major routes across the country and I want them to succeed!

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