Sparkivore
Posts: 6
Joined: Wed Jun 03, 2020 5:51 pm

My Chevrolet App

Tue Apr 06, 2021 11:44 am

Did anyone else notice that Chevy updated the app and now it does not show you your charge status? WTF, that is like the best feature on there.

Infinion
Posts: 15
Joined: Thu Aug 20, 2020 2:59 pm
Location: Burnaby, BC

Re: My Chevrolet App

Tue Apr 06, 2021 9:11 pm

I've still got my charge status on the app, using version 4.5.0 with key fob subscription active, of course. No visible changes. Is it just the charge status that's missing?

There was a wonky update back in February where I couldn't log in and had to reinstall the program and re-agree to terms, which fixed the issue. Maybe you might need to do the same?

Sparkivore
Posts: 6
Joined: Wed Jun 03, 2020 5:51 pm

Re: My Chevrolet App

Thu Apr 08, 2021 6:11 am

Huh, ok, maybe I need to update again. I will check it out.

Sparkivore
Posts: 6
Joined: Wed Jun 03, 2020 5:51 pm

Re: My Chevrolet App

Thu Apr 08, 2021 6:14 am

Ah, I just checked, I am on version 5.0.1. DON'T update the app, you will lose charge status.

Infinion
Posts: 15
Joined: Thu Aug 20, 2020 2:59 pm
Location: Burnaby, BC

Re: My Chevrolet App

Thu Apr 08, 2021 9:41 pm

Yikes, as I went to the app on google play to uncheck "auto-update app", it updated... I didn't even have time to drop out of Wi-Fi and mobile data.

It seems like they tried to "Modernize" the user interface, but ended up butchering...everything?
  • EV range gone (includes state of charge and approximate miles/kilometers).
  • Charge status (unplugged, charging, eta) gone.
  • Efficiency (mi/kwh or kwh/100km) gone.
  • Start precondition and stop precondition has being replaced with a remote Start button that turns into remote stop.
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Vehicle status only has tire pressure and odometer readout, very bare bones.
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3 second press to use command, very forgiving for the clumsy.



It still takes at least 30 seconds to update telemetry, so nothing has gotten any faster, really.

Honestly if I can't check my SoC remotely while I'm at a public charger or before planning a route, which is my main use case for subscribing to the service, I don't really think I want to keep the app. But I'll wait a week and see if a hotfix gets rolled out that restores functionality. Really kicking myself for not thinking to change auto-update settings in airplane mode...

edit: we can get ahold of devs by emailing apps@gm.com ... I think I'll ask what's going on.

Sparkivore
Posts: 6
Joined: Wed Jun 03, 2020 5:51 pm

Re: My Chevrolet App

Fri Apr 09, 2021 6:02 am

Right, it sucks now. In fact I tried to remote start last night and kept holding it down and never worked. Gonna have to call them today. I def am not paying for this. Way to screw the legacy guys. Ugh.

Infinion
Posts: 15
Joined: Thu Aug 20, 2020 2:59 pm
Location: Burnaby, BC

OnStar Investigating

Fri Apr 09, 2021 3:15 pm

Just finished talking with OnStar about the issue, they said for whatever reason it's not identifying the Spark as an EV hence the reduced vehicle status telemetry. A service ticket has been created (at least for me) and they'll be following up in a few days.

They recommend for anyone also having the issue to press the blue button on the car to speak to Onstar, or call them over the phone, I believe the number was 1-888-466-7827 -> technical -> apps.

Hopefully they realize this is a system-wide issue for Spark EV owners and roll out a hotfix for Android (and iphone?) customers.

Infinion
Posts: 15
Joined: Thu Aug 20, 2020 2:59 pm
Location: Burnaby, BC

Solution to Broken MyChevrolet App

Sat Apr 10, 2021 4:16 pm

I found a solution, after testing on my phone (using Android 10), it works seamlessly.

Fairly straightforward, though you will have to install the .xapk file outside of google play (they would never allow it).
  1. Visit https://apkfab.com/mychevrolet/com.gm.c ... .ownership.
  2. Download the XAPK file (installation file for Android) on your phone, or click the little QR code to the right of the big blue button and point your phone's QR reader to get the direct download link.
  3. To install the XAPK file, APKFab linked me to XAPK manager. See https://apkfab.com/how-to-install-apk-xapk for the download link and steps.
  4. After installing, when you open MyChevrolet 4.5.0 for the first time, you'll need to enter login credentials again.
Annnnd full functionality restored.

Image

Sparkivore
Posts: 6
Joined: Wed Jun 03, 2020 5:51 pm

Re: My Chevrolet App

Tue Apr 13, 2021 7:11 am

Oh cool, I might have to do that. I never got around to calling them over the weekend, but I am def calling onstar and complaining. I don;t mind using the workaround for the 4.5, but if I am paying for a monthly service app, I want the latest and greatest to work with my car. Thanks for getting in touch with them, I will do the same and hopefully they get it sorted out. Keep us posted here if you hear anything back, I will as well. Cheers.

braymond3
Posts: 1
Joined: Mon Apr 19, 2021 9:10 am

Re: My Chevrolet App

Mon Apr 19, 2021 9:23 am

Thank you Infinion! I was able to roll back my myChevrolet version; I am able to get SOC and range again.

I was referred to jared.scheuerlein@gm.com for technical support and told that the issue with Spark EVs in the current myChevrolet version would be escalated. That was 4/9/21, I have not received any update. I will email him again.

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