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Re: Battery warranty advice for 2014 Spark

Posted: Sun Aug 29, 2021 10:15 am
by niik
Ok so GM corporate said I need to figure it out with the dealership. I'm out of town for the next couple weeks but once I get back I'll have to go argue with them.

I'm pretty disappointed with GM and the dealership. I don't think it's unresinable to want to know the battery capacity number, especially when they took my money and said they could do it.

I'll try to update here when I have new information.

Re: Battery warranty advice for 2014 Spark

Posted: Sun Aug 29, 2021 11:50 am
by MrDRMorgan
niik wrote:
Sun Aug 29, 2021 10:15 am
Ok so GM corporate said I need to figure it out with the dealership. I'm out of town for the next couple weeks but once I get back I'll have to go argue with them.

I'm pretty disappointed with GM and the dealership. I don't think it's unresinable to want to know the battery capacity number, especially when they took my money and said they could do it.

I'll try to update here when I have new information.
If you have access to TorquePro and the Chevy Bolt PIDs, you can display the battery capacity on your phone. I use this value to track and plot the HV battery degradation for my 2014 and 2016 Spark EVs.

Re: Battery warranty advice for 2014 Spark

Posted: Sun Aug 29, 2021 11:53 am
by MrDRMorgan
niik wrote:
Sun Aug 29, 2021 10:15 am
Ok so GM corporate said I need to figure it out with the dealership. I'm out of town for the next couple weeks but once I get back I'll have to go argue with them.

I'm pretty disappointed with GM and the dealership. I don't think it's unresinable to want to know the battery capacity number, especially when they took my money and said they could do it.

I'll try to update here when I have new information.
If you have access to TorquePro, you can display the battery capacity on your phone. I use this value to track and plot the HV battery degradation for my 2014 and 2016 Spark EVs. My guess is that the value displayed by TorquePro is fairly accurate.

Re: Battery warranty advice for 2014 Spark

Posted: Sun Aug 29, 2021 6:10 pm
by MrDRMorgan
MrDRMorgan wrote:
Sun Aug 29, 2021 11:53 am
niik wrote:
Sun Aug 29, 2021 10:15 am
Ok so GM corporate said I need to figure it out with the dealership. I'm out of town for the next couple weeks but once I get back I'll have to go argue with them.

I'm pretty disappointed with GM and the dealership. I don't think it's unresinable to want to know the battery capacity number, especially when they took my money and said they could do it.

I'll try to update here when I have new information.
If you have access to TorquePro, you can display the battery capacity on your phone. I use this value to track and plot the HV battery degradation for my 2014 and 2016 Spark EVs. My guess is that the value displayed by TorquePro is fairly accurate.
As for GM. I called, got a case number and was told a technical representative would call me within 1 day. Well....6 days later and no call. Nor, has the dealer called to tell me what the status of my Spark EV is. :?: :?: :?:

Re: Battery warranty advice for 2014 Spark

Posted: Mon Aug 30, 2021 2:47 am
by niik
MrDRMorgan wrote:
Sun Aug 29, 2021 6:10 pm
MrDRMorgan wrote:
Sun Aug 29, 2021 11:53 am
If you have access to TorquePro, you can display the battery capacity on your phone. I use this value to track and plot the HV battery degradation for my 2014 and 2016 Spark EVs. My guess is that the value displayed by TorquePro is fairly accurate.
As for GM. I called, got a case number and was told a technical representative would call me within 1 day. Well....6 days later and no call. Nor, has the dealer called to tell me what the status of my Spark EV is. :?: :?: :?:
I have used TorquePro and its telling me 14.4 kWh. I also did the manual calculation by charging to 100 and driving to 20%. That test returned 14.6kWh confirming the TorquePro values.

I dont know what test the dealership did (I don't think they did any tests) but when I asked them what the current kWh capacity of the battery is they couldn't tell me. All they said is "its within GM spec for age and miles." I'm not sure how they can know it's within spec if they don't know what it's capacity is.

Oh well I'll try to get a real answer when I go talk with them. Corporate hasn't been as much help as I was hoping...

Re: Battery warranty advice for 2014 Spark

Posted: Tue Aug 31, 2021 3:05 pm
by MrDRMorgan
niik wrote:
Mon Aug 30, 2021 2:47 am
MrDRMorgan wrote:
Sun Aug 29, 2021 6:10 pm
MrDRMorgan wrote:
Sun Aug 29, 2021 11:53 am
If you have access to TorquePro, you can display the battery capacity on your phone. I use this value to track and plot the HV battery degradation for my 2014 and 2016 Spark EVs. My guess is that the value displayed by TorquePro is fairly accurate.
As for GM. I called, got a case number and was told a technical representative would call me within 1 day. Well....6 days later and no call. Nor, has the dealer called to tell me what the status of my Spark EV is. :?: :?: :?:
I have used TorquePro and its telling me 14.4 kWh. I also did the manual calculation by charging to 100 and driving to 20%. That test returned 14.6kWh confirming the TorquePro values.

I dont know what test the dealership did (I don't think they did any tests) but when I asked them what the current kWh capacity of the battery is they couldn't tell me. All they said is "its within GM spec for age and miles." I'm not sure how they can know it's within spec if they don't know what it's capacity is.

Oh well I'll try to get a real answer when I go talk with them. Corporate hasn't been as much help as I was hoping...
$700 later, the transmission fluid temperature, as displayed by TorquePro, is now reading correctly. However, the GM technical service person still has not called me to discuss the problem.

Re: Battery warranty advice for 2014 Spark

Posted: Wed Sep 01, 2021 6:02 pm
by MrDRMorgan
MrDRMorgan wrote:
Tue Aug 31, 2021 3:05 pm
niik wrote:
Mon Aug 30, 2021 2:47 am
MrDRMorgan wrote:
Sun Aug 29, 2021 6:10 pm

As for GM. I called, got a case number and was told a technical representative would call me within 1 day. Well....6 days later and no call. Nor, has the dealer called to tell me what the status of my Spark EV is. :?: :?: :?:
I have used TorquePro and its telling me 14.4 kWh. I also did the manual calculation by charging to 100 and driving to 20%. That test returned 14.6kWh confirming the TorquePro values.

I dont know what test the dealership did (I don't think they did any tests) but when I asked them what the current kWh capacity of the battery is they couldn't tell me. All they said is "its within GM spec for age and miles." I'm not sure how they can know it's within spec if they don't know what it's capacity is.

Oh well I'll try to get a real answer when I go talk with them. Corporate hasn't been as much help as I was hoping...
$700 later, the transmission fluid temperature, as displayed by TorquePro, is now reading correctly. However, the GM technical service person still has not called me to discuss the problem.
I had the Service Manager look into warranty coverage for this part. No dice - I pay! But... the transmission fluid temperature is now reading correctly.