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Re: Battery warranty advice for 2014 Spark

Posted: Sat Oct 02, 2021 6:44 am
by Porsche
Last I checked, battery replacement for a Spark was something like around fifteen thousand dollars. That's more than twice what I paid for my 2015. Seems like a pretty strong incentive not to provide warranty service. I think I read in an article somewhere that (for not sure which particular model, but not a Spark) Chevy had never had to do a warranty battery replacement, even once. Note the word "had". There's a big difference between "did" and "had". Just because they never "did" one doesn't mean they never "had" to do one. BTW, I still love my Spark. It's brilliant.

Re: Battery warranty advice for 2014 Spark

Posted: Sun Oct 03, 2021 8:32 am
by niik
I love my spark too. That's why this situation is so upsetting to me. Like all the issues and headaches are because of the bad dealer service not because of the car.

Re: Battery warranty advice for 2014 Spark

Posted: Mon Oct 04, 2021 2:50 pm
by MrDRMorgan
Porsche wrote:
Sat Oct 02, 2021 6:44 am
Last I checked, battery replacement for a Spark was something like around fifteen thousand dollars. That's more than twice what I paid for my 2015. Seems like a pretty strong incentive not to provide warranty service. I think I read in an article somewhere that (for not sure which particular model, but not a Spark) Chevy had never had to do a warranty battery replacement, even once. Note the word "had". There's a big difference between "did" and "had". Just because they never "did" one doesn't mean they never "had" to do one. BTW, I still love my Spark. It's brilliant.
Chevy is currently having to replace many bolt batteries due to battery fires.

Re: Battery warranty advice for 2014 Spark

Posted: Mon Nov 08, 2021 12:25 pm
by niik
So not much has changed.

I got transferred to a new person at GM. I'm not sure if it's tier 3 or just a different tier 2 person.

The new GM caseworker contacted the dealer I took my car to (Fairway Chevrolet) and now they are saying that the test they performed would not provide the kWh measurement. GM also contacted the other dealer in my area (Findlay Chevrolet) and they told GM that they could perform the capacity/degradation test. The issue with that is that's the first dealer I tried to go to and they told me they couldn't do the test. So now I am trying to get a confirmation from them, but they are not returning my calls or emails.

I also contacted greentecauto.com since they are the only third party in my area that I could find that does any work on hybrids or EV's. I asked them if they could test the battery and they said they would need to remove it and connect it to their benchtop testing equipment. They recommended taking it to the dealer :P

One of my coworkers knows a Chevy technician. He asked them about this and they said that GM sells the EV tools in kits and my local dealers might not have bought the kit required for this test, since it's different than the base EV support kit. So that could explain the gap between what the manual is saying and what the dealers are saying. I plan to try calling a Chevy dealer in LA or someplace that has a higher EV presence and see if they give a different answer.

Re: Battery warranty advice for 2014 Spark

Posted: Tue Nov 09, 2021 3:35 pm
by Infinion
niik wrote: now they are saying that the test they performed would not provide the kWh measurement.
Sounds like a runaround and severe miscommunication between staff without any accountability!? Or they have the capability but failed to use the equipment properly?
GM also contacted the other dealer in my area (Findlay Chevrolet) and they told GM that they could perform the capacity/degradation test. The issue with that is that's the first dealer I tried to go to and they told me they couldn't do the test. So now I am trying to get a confirmation from them, but they are not returning my calls or emails.
Ghosted by a dealership...

It's extremely concerning how challenging it has been for you to investigate a warranty claim. Lots of fellow Spark owners are due for a future warranty claim and are likely counting on it to keep these cars on the road for another decade. Half a year to get testing done is time that could put an owner into expired warranty territory. Will GM honor a warranty requested before expiry but carried out after? Will there be distrust between owner and dealership that a proper test was carried out? If a test is not done correctly (just reading codes) can an owner facilitate issues with GM headquarters after an expired warranty period passes?

A 3rd party makes sense, but how would costs be handled, and would GM recognize their testing? Perhaps you could do business with a dealership that is facilitating Bolt EV recalls? As this youtuber says, and this is fairly anecdotal but logical, if you see quite a few bolts, they could be facilitating recalls and have a lot of experienced EV staff working there, meaning they should be more likely to have the proper tools and equipment as they need to facilitate battery replacements and capacity testing for many customers.

Re: Battery warranty advice for 2014 Spark

Posted: Tue Nov 09, 2021 6:10 pm
by niik
Thanks for the video link. I tried calling the EV Concierge number that was shown in the video, but they said it's only for Bolt support and transferred me to the normal GM support line for assistance with my Spark. :roll:
Sounds like a runaround and severe miscommunication between staff without any accountability!? Or they have the capability but failed to use the equipment properly?
Definitely a bunch of runarounds and no accountability. I don't think it was really a miscommunication since my work order clearly stated I wanted the capacity and degradation measured. I would expect a certified EV technician to know what that means and know that it should return a kWh result.
It's extremely concerning how challenging it has been for you to investigate a warranty claim. Lots of fellow Spark owners are due for a future warranty claim and are likely counting on it to keep these cars on the road for another decade.
I agree. This process has been very concerning to me. I don't really have high expectations of dealerships but I did expect GM corporate to resolve the issue and they haven't. My conspiracy guess is that the dealers don't really care if they lose my business because the Spark is a low-cost car and they know I'm not a big spender. So the dealerships are prioritizing more profitable customers. I have lost a lot of trust in GM to hold their dealers accountable and ensure they are providing quality service and warranty support.

I hope that by the end of this I will have found the right words to say and questions to ask to get the battery tested for warranty service. Then I can share them here so others can have an easier time.

I saw on another post that MrDRMorgan bought the service manual, maybe they can look and tell me what page the battery testing procedure is on? Then I'll just go tell the dealer "I want the test described on page xxx"

Re: Battery warranty advice for 2014 Spark

Posted: Tue Nov 09, 2021 11:11 pm
by Infinion
niik wrote: I hope that by the end of this I will have found the right words to say and questions to ask to get the battery tested for warranty service. Then I can share them here so others can have an easier time.

I saw on another post that MrDRMorgan bought the service manual, maybe they can look and tell me what page the battery testing procedure is on? Then I'll just go tell the dealer "I want the test described on page xxx"

I also have access to a service manual through an online subscription with ALLDATAdiy.com. I've been looking through the many technical service bulletins tonight and wasn't finding anything precisely named that would lead me to complete testing procedures, but I decided to comb harder through all the bulletins and I think I might have something very close to what you were asking for.

Here is the technical service bulletin for the Spark EV's High Voltage Battery Exchange Process. https://imgur.com/a/bb0fbRg There are 9 pages to review. Within it, instructions on information collection and diagnosis start after "Recommendation/Instructions" on page 2. Hopefully, you can study and use the specific language to your advantage.

As a bonus, I just found a non-service manual archive for technical service bulletins, It's quite amazing how complete it is. Better than what comes with AlldataDIY's service manual and it's free to boot. Definitely adding this one to my arsenal.

Here is that bulletin I patched together earlier, except superseded to the most recent 2018 version. Looks clearer with better formatting and some added info. https://www.tsbsearch.com/Chevrolet/PIP5112R
Another, Warranty Administration – High Voltage Battery Exchange Process and Transaction Submission Information https://www.tsbsearch.com/Chevrolet/18-NA-180
Here's another bulletin where they share information on retrofitting 2014 vehicles with 2016 battery packs, perhaps for when they run out of A123 systems' LIFEPO4 packs? https://www.tsbsearch.com/Chevrolet/17-NA-003

Here is another technical service bulletin I came across regarding warranty administration in customer reimbursement. Maybe you can get reimbursed? https://www.tsbsearch.com/Chevrolet/11-00-89-004B definitions for field action are here Field Action means any recall, removal, correction, or withdrawal, with respect to any Product.
And another one regarding dealer reimbursement procedures for advisor "empowerment tools". The framing is a little disturbing "...with enhanced empowerment tools, to drive more customers into GM dealerships..."
https://www.tsbsearch.com/Chevrolet/15-00-89-003
If you want to search for other bulletins just filter by your make and model, and either filter for some keyword in the title or the TSB number.

Re: Battery warranty advice for 2014 Spark

Posted: Wed Nov 10, 2021 7:30 am
by niik
Wow. Thanks for looking all this up.

If there isn't a capacity/degradation test in the manual than it makes sense why the dealership is telling me they don't have a test.
The only reference I saw to capacity was in relation to the capacity code on the battery. I'll keep looking through the resources you sent but it looks like GM might have some explaining to do if their warranty process requires a test that doesn't exist.

Re: Battery warranty advice for 2014 Spark

Posted: Sat Nov 20, 2021 7:55 pm
by MisturChips
Torque is now reporting mine as 12.9kWh, down from 13.0.

I'm REALLY enjoying the car so far. Current trip odometer is around 960mi, and is at 4.5Mi/kWh, even though I live at the top of a hill!

Re: Battery warranty advice for 2014 Spark

Posted: Sun Nov 21, 2021 3:51 pm
by niik
MisturChips wrote:
Sat Nov 20, 2021 7:55 pm
Torque is now reporting mine as 12.9kWh, down from 13.0.

I'm REALLY enjoying the car so far. Current trip odometer is around 960mi, and is at 4.5Mi/kWh, even though I live at the top of a hill!
What year is your spark and what's its total mileage?
I should check torque again and see if my numbers have changed since I started talking with the dealership/GM.

I recently signed up for the recurrentauto.com service. It's supposed to pull battery information using the onStar data connection. Then it will generate battery heath reports once it collects enough data.