AZaf
Posts: 4
Joined: Wed Feb 19, 2020 8:38 pm

Re: My Chevrolet App

Tue Apr 27, 2021 2:30 pm

4-27-2021 I too reported the issue to onstar they told me other EV’s were having the issue as well so yes they are looking into it.
2016 Chevy Spark EV 53,000 miles and counting.

braymond3
Posts: 3
Joined: Mon Apr 19, 2021 9:10 am

Re: My Chevrolet App

Mon May 03, 2021 7:11 am

GM will not allow the older (working) version of the MyChevrolet app to be installed on android phones (forces update to new version that doesn't work). If you have an Apple phone though you can use the app below.

Charge App: EV Charging by Bauen Energy Technologies, Inc.

https://apps.apple.com/us/app/charge-ap ... 1485946405

I put in another call to Onstar and am awaiting a reply.

Infinion
Posts: 17
Joined: Thu Aug 20, 2020 2:59 pm
Location: Burnaby, BC

Onstar Breaks My Chevrolet App even further...

Mon May 03, 2021 1:45 pm

I received a call this morning from an Onstar agent. He simply apologized for the long delay (been about a month since I submitted a support ticket and posted here) and wished to inform me that others have posted the same issue (thanks guys!) and that there has been no resolution!

The follow-up was appreciated but the situation lasting for this long is completely absurd. To make matters worse, as braymond3 mentioned above, Onstar is now blocking the use of version 4.5 without a fix to their latest version.

Image

I called back and created a brand new service ticket, but unsure what that is worth...

I systematically went through older xapk versions online and found one that has yet to be blocked by Onstar.
Version 4.1 still works and is linked below, this time on APKpure:

https://apkpure.com/mychevrolet/com.gm. ... 3407)-XAPK

I've let Onstar know that I'd be cancelling app renewal until the issue is fixed. Continuing to pay while downgrading feels more like a fool's errand. At least I'll be able to use what I paid for until the subscription lapses (they certainly didn't offer to credit my account).

braymond3
Posts: 3
Joined: Mon Apr 19, 2021 9:10 am

Re: My Chevrolet App

Thu May 06, 2021 10:09 am

Infinion it works! Thanks again! Hopefully it will stick.

Infinion
Posts: 17
Joined: Thu Aug 20, 2020 2:59 pm
Location: Burnaby, BC

Re: Onstar may Discount Subscriptions for Spark EV owners

Thu May 06, 2021 3:32 pm

Infinion wrote:
Mon May 03, 2021 1:45 pm

I've let Onstar know that I'd be cancelling app renewal until the issue is fixed. Continuing to pay while downgrading feels more like a fool's errand. At least I'll be able to use what I paid for until the subscription lapses (they certainly didn't offer to credit my account).
Yesterday morning I called into Onstar to cancel my service. I was connected with Janet and explained the reason for my intent to cancel. Janet was aware of my issue and attempted to troubleshoot with a straightforward logout and login procedure. That did not work.

Janet is a very seasoned OnStar agent who was also very accommodating. After explaining that I was unable to use the app for its intended purpose while paying, she made sure to retain me as a customer by waiving my MyChevrolet subscription charge for two months, the month of April and also May while this issue is sure to be ongoing, and when she transferred me to a conference call with Jen, who is part of the technical team, Janet instructed Gen in my presence that the promise would be followed through and would include a 1-year loyalty discount that would reduce the subscription cost to $10 after the free 2 months. These are the individuals keeping customers with OnStar. I have, today, confirmed that OnStar has made good on their promise with an email detailing the duration of these discounts.

After Gen collected further technical information from me on the details of this broken app, I was transferred to Irene with the technical team, where she assured me that my service ticket had been escalated to the highest level (level 3) that they have, and I would be contacted once the person assigned to my case had been given further feedback on my (our collective) issue.

So to summarize, call OnStar to cancel your subscription, and make sure to thoroughly explain your situation clearly, citing that you were unable to use the app as it was intended, to read the EV telemetry for the Spark EV for your purposes, and OnStar will take care of you and cover for the app developers...

I would still encourage using the older version 4 as it still seems to be working, and I'll update when I get resolution and version 5 works again.

Sparkivore
Posts: 7
Joined: Wed Jun 03, 2020 5:51 pm

Re: My Chevrolet App

Fri May 07, 2021 12:36 pm



Thanks Infinion, yeah this is super frustrating. I spoke with them and talked to a few techs. They got my connection to the app working again, but I still and using the new app. I already only pay $7 a month for the service, so I really don't need the discount, but I still would like my app to give me the charge status and batter % like it is supposed to. I hope they rectify this. Thanks for all your diligence on this, I really appreciate it. I was planning on calling them again myself.

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