lasparkster
Member
- Joined
- Jun 19, 2015
- Messages
- 14
On one of my trips to the dealer to try to get my text messaging fixed (still not working), I asked them to update the software. When I went to pick up the car they said GM wouldn't let them update the software if there wasn't a problem. I told them that was ridiculous but they said there was nothing the could do about it.
Last night I tried to DC Fast charge for the 3rd time. The first time failed, the second time worked and this time failed again - but this time i really needed it! It was an ABB machine run by nrg-eVGo network and it would connect but the amber light wouldn't turn on. The machine would either test the connection and fail, that my car was still on (which it wasn't) or connect and then say the battery was already charged. I called the nrg tech support and for 1.5 hours tried to get it to work with them. They told me to "jiggle" the connection until the amber light turned on. We got that a couple of times, but it still wouldn't charge.
They said if i take my car into the dealer they can fix it and that this is a known issue. I told them that's great, but if I don't fast charge then I will miss the evening with my family, dinner and wouldn't get home until midnight.
After I hung up with them I thought about the message of the car still being on - and how the stupid bluetooth on the spark picks up my calls after the vehicle is turned off.
So I turned off bluetooth on my phone and tried again.
The car charged right up.
I called the Volt/Spark support team at Chevy and they said I needed to take my car into the dealer so they could update my software. Imagine that?
They also said they didn't think the fast charge would work unless the vehicle was between 20%-80% charged. My car was less than 10% at the time and worked fine.
I write all of this to help someone else get their software updated (just tell the dealer you have the fast charging issue) or to actually fix fast charging when they are late for dinner (bluetooth trick).
Last night I tried to DC Fast charge for the 3rd time. The first time failed, the second time worked and this time failed again - but this time i really needed it! It was an ABB machine run by nrg-eVGo network and it would connect but the amber light wouldn't turn on. The machine would either test the connection and fail, that my car was still on (which it wasn't) or connect and then say the battery was already charged. I called the nrg tech support and for 1.5 hours tried to get it to work with them. They told me to "jiggle" the connection until the amber light turned on. We got that a couple of times, but it still wouldn't charge.
They said if i take my car into the dealer they can fix it and that this is a known issue. I told them that's great, but if I don't fast charge then I will miss the evening with my family, dinner and wouldn't get home until midnight.
After I hung up with them I thought about the message of the car still being on - and how the stupid bluetooth on the spark picks up my calls after the vehicle is turned off.
So I turned off bluetooth on my phone and tried again.
The car charged right up.
I called the Volt/Spark support team at Chevy and they said I needed to take my car into the dealer so they could update my software. Imagine that?
They also said they didn't think the fast charge would work unless the vehicle was between 20%-80% charged. My car was less than 10% at the time and worked fine.
I write all of this to help someone else get their software updated (just tell the dealer you have the fast charging issue) or to actually fix fast charging when they are late for dinner (bluetooth trick).