Onstar Remote Link App & MyChevy Failure

[nozferatu]

For some reason, both my Remotelink app and MyChevy website fail to update my vehicle's information.

My RemoteLink App states the following:

Vehicles on this account are not currently supported.

On the MyChevy website the error message for the Charging & Efficiency screen states:

We're sorry, you cannot add functionality to vehicles that are not in your account.

WTF?

 

[StevesWeb]

One possible reason for this would be if the cell modem in the car is out of range for cell service. The OnStar servers try to initiate a connection to the car.

I'm guessing here.

 

[nozferatu]

One possible reason for this would be if the cell modem in the car is out of range for cell service. The OnStar servers try to initiate a connection to the car.

I'm guessing here.

Well it started working....but I think I know what the problem was.

When I signed up for Onstar, I was assigned an Onstar Account #....now I check the Onstar account and it's another account #. I am not sure what happened...they got confused or something like that. Voltstats also stopped working stating authentication error.