Well my warranty battle is over.
I ended up taking the "GM Loyalty credit" and buying a new 2023 Bolt EUV. That deal was finalized yesterday (17 Jan 2023).
The GM credit was worth $3000 (10% original MSRP of the spark). I think this was my best option because it allowed me to keep my spark and still get some kind of compensation from GM for the warranty issue.
I feel like it was a moral loss since in my opinion GM avoided their full warranty obligations by not fixing my car or at least paying a dollar value equal to the cost of fixing my car ($14k). However, for me it was still the best option since it allowed me to get an EV with longer range while still keeping my spark.
- Anyone that has had a dealer replace the main battery in their 2014 Spark EV, could you post the name of the dealer and where that dealer is located? I am in Kansas City meaning of course there may be no dealers around here that have ever performed a 2014 Spark EV main battery replacement.
Our 2014 Spark has been approved for a warranty battery replacement by Hendrick Chevrolet in Merriam, Kansas, but they say they cannot get the parts. They have had our Spark sitting on their lot since May 2022.
Any recommendations on where to elevate this to?
(We are not interested in a trade or buyback or any deal that involves us spending more money )
I do not think you will find a place. Not because the dealer is unable but because GM has discontinued the parts required to complete the conversion on 2014 spark EV to enable them to use the newer LG packs. I waited and worked with GM for more than 18 months trying to get a battery replacement or some kind of "no cost" resolution but was unable to achieve it. GM even reached out to their international suppliers and had a part shipped from someplace overseas (I'm guessing Korea since the spark is based on a Daewoo design). However, when it arrived and was inspected it did not pass quality checks, so they were not able to use it to fix my car.
As I stated in some previous posts, I tried to get a Lawer to advise me but none of them wanted to take the case. However, my amateur opinion after reading the Magnuson Moss act and some relevant case law is. GM is only obligated to repurchase your car for KBB value. If that offer is acceptable to you than you can try to get your case transferred to the "GM District Service Manager" for your region. That is the person who I ended up talking to who made me the KBB buyback offer and presented my other options.
Factors that could be different for you than me:
- supply shortages are ending so maybe GM will restart production on the A123 to LG conversion kits.
- each state has different warranty rules that modify the basic Magnuson Moss federal standard, so Kansas might have more protections than Nevada does.
- maybe you are a better negotiator than I am
I wish you the best of luck and hope that you get a better deal than me.